Shipping & Express Delivery Policy
At Ihtiyajkom (CR: 7021599175), we operate a premier logistics network designed to deliver your orders rapidly, securely, and reliably across all regions and governorates of the Kingdom of Saudi Arabia.
🗺️ Geographical Coverage Across Saudi Arabia
- Major Metropolitan Areas: Immediate hyperlocal delivery within 30 to 60 minutes across Riyadh, Jeddah, Mecca, Medina, Dammam, Khobar, and Dhahran for food, groceries, and pharmacy orders.
- Provincial & Regional Coverage: Same-day or next-day delivery across Qassim, Tabuk, Hail, Asir (Abha & Khamis Mushait), Jazan, Najran, Al-Jouf, and the Northern Borders.
- Outlying & Remote Areas: Coordinated dispatch through accredited national logistics partners within 2 to 4 business days.
⚡ Delivery Types & Speeds
- Express On-Demand Delivery: Direct dispatch by verified Ihtiyajkom couriers, utilizing smart temperature-controlled thermal boxes for hot foods, fresh groceries, and pharmaceuticals.
- Scheduled Delivery: Choose your preferred date and time slot to receive your shipments seamlessly.
- Intercity Parcel Shipping (Send Parcels): Safe, point-to-point courier service between Saudi cities with real-time live GPS tracking and recipient OTP verification.
💰 Shipping & Delivery Fees (in Saudi Riyal - SAR)
- Distance-Based Dynamic Pricing: Transparent delivery fees calculated automatically at checkout based on accurate GPS distance from merchant to delivery address.
- Promotional Free Delivery: Free shipping is provided on designated partner stores and orders exceeding minimum threshold campaigns (e.g., free delivery on orders above 150 SAR from participating merchants).
- Ihtiyajkom Pro Subscribers: Enjoy unlimited free or discounted deliveries on eligible partner stores.
📍 Live Tracking & Delivery Protocol
- Live GPS Tracking: Track your courier in real-time from the moment the order leaves the store until it arrives at your doorstep.
- Safe & Contactless Delivery: Couriers adhere to the highest hygiene, health, and road safety regulations approved by the Saudi Transport General Authority (TGA).
- Failed Delivery Attempts: The courier will attempt to contact the customer via phone/WhatsApp and wait for up to 10 minutes at the specified location before rescheduling.
- Damaged Shipments: In the unlikely event of item spillage or damage in transit, report it immediately via the app within 2 hours for an instant replacement or refund.
📞 Delivery Inquiries & Support
For inquiries regarding your delivery or shipment tracking, contact our dedicated Saudi operations team 24/7 via in-app chat or email at support@ihtiyajkom.com.