📋 General Refund Terms

• Customers are entitled to request a refund within 48 hours of completing the payment if the service has not yet started.
• In the event of a major issue with the service supported by clear evidence, the request will be reviewed and processed within 5 business days.
• Refunds will be returned to the same original payment method used during purchase.
• Successfully completed orders according to the agreement between both parties are not eligible for refunds.

⏱️ Refund Processing Time

Refund requests are processed according to the following timeline:

• Initial review: Within 24 hours of receiving the request.
• Approval or rejection decision: Within 3 business days.
• Refund execution after approval: From 5 to 10 business days depending on the bank.

⚠️ Actual processing time may vary depending on your bank’s policies or your electronic payment provider.

🚫 Non-Refundable Cases

• Services that have been fully completed according to the agreed terms.
• Requests submitted after 48 hours from the payment time.
• Digital services that have already been downloaded or used.
• Cases where customer misuse or abuse is proven.

📩 How to Request a Refund

To submit a refund request, please contact us through:

• Email: support@ihtiyajkom.com and include your order number.
• Or through the “Contact Us” page on the platform and select the request type “Financial Refund”.

📎 Please attach proof of payment and order details to speed up the review process.