🔒 Privacy Policy for "Ihtiyajkom" Platform & "إحتياجكم | دليفري" App
Effective Date: 2026
Last Updated: March 30, 2026
1. Introduction
At "مؤسسة احتياجكم الشامل للخدمات المتكاملة" (owners of the "Ihtiyajkom" platform and the "إحتياجكم | دليفري" mobile application, package name: com.ihtiyajkom.delivery), we respect your privacy and are committed to protecting your personal data in accordance with the applicable laws in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL). By using or registering on the platform or app, you expressly consent to the collection and processing of your personal data as outlined in this policy.
2. Nature of the Platform
The "Ihtiyajkom" platform serves as a technical intermediary connecting service providers, merchants, customers, and delivery representatives. The platform does not provide services or products directly; the responsibility for execution and quality rests solely with the service provider or merchant.
3. Registration and Usage Methods
You may access the platform via:
* Guest Mode: For browsing only.
* Account Creation: Using Name, Email, and Mobile Number.
* Social Login: Via Google (obtaining Name and Email only).
4. Data Collection
We collect the following data based on the nature of your interaction:
* 4.1 Personal Data: Full name, mobile number, and email address.
* 4.2 Usage Data: Order history, transaction details, and in-app activity logs.
* 4.3 Location Data: Geographic location (GPS) to facilitate delivery services and order tracking. For delivery representatives using the "إحتياجكم | دليفري" app, this includes collecting location data in the foreground and background (when the app is closed or not in use) to facilitate delivery tracking, assign orders, and calculate accurate ETAs.
* 4.4 Merchant/Representative Data: National ID or Residency (Iqama), Commercial Registration (CR), professional licenses, and Tax Identification Number (TIN).
* 4.5 Technical Data: IP address, device type, and operating system.
5. Technical Permissions
We may request the following permissions:
* Location: To determine delivery destinations. For the "إحتياجكم | دليفري" app, background location permission is required to track deliveries.
* Camera & Gallery: To upload profile or product images.
* Microphone: For voice search purposes only (audio is neither recorded nor stored).
* Note: You can manage these permissions via your device settings.
6. Use of Data
We utilize your data for the following purposes:
* Executing orders and services.
* Account management and user communication.
* Enhancing user experience and platform optimization.
* Real-time order tracking.
* Fraud prevention and security enhancement.
* Compliance with legal and regulatory requirements.
7. Legal Basis for Processing
We process your data based on one of the following legal grounds:
* Your explicit consent.
* Performance of a contract (providing the service).
* Legal obligation.
* Legitimate interests of the platform.
8. Data Sharing with Third Parties
We may share limited data with:
* Payment gateway providers.
* Shipping and delivery companies.
* Analytics and notification services (e.g., Firebase).
* Government authorities when legally mandated.
* Data is shared only to the extent necessary to provide the service.
9. Cookies
We use cookies and similar technologies to improve user experience and analyze usage patterns. You can manage cookie settings through your browser or device.
10. Data Protection
We are committed to securing your data using appropriate technical and administrative measures. Data is stored on secure servers, including:
* Cloud computing services.
* Encrypted storage systems.
11. Financial Transactions
All payment processes are handled via external third-party payment service providers. We do not store or have access to your credit card or bank details.
12. Data Retention
We retain data as long as the account is active or as needed to provide services. Data is deleted upon user request, subject to data we are legally required to retain (e.g., financial and tax records).
13. User Rights
You have the right to:
* Access your data.
* Rectify inaccurate data.
* Request data deletion.
* Withdraw consent.
* Object to specific data processing activities.
14. Account Deletion Policy
You may request to delete your account via:
* The "Delete Account" option within the application.
* Emailing: help@ihtiyajkom.com
Deletion requests will be processed within a maximum of 30 days, excluding data required by law to be retained.
15. Identity Verification
We may verify the identity of merchants and delivery representatives by requesting official documents to ensure compliance and prevent fraudulent activity.
16. Cross-Border Data Transfer
Some data may be transferred or stored outside the Kingdom of Saudi Arabia using cloud services, provided they adhere to approved data protection standards.
17. Children's Privacy
The platform is not directed at children under the age of 13, and we do not knowingly collect their data.
18. Third-Party Links
The platform may contain links to external sites or services. We are not responsible for the privacy practices of such third parties.
19. Policy Updates
We may update this policy periodically. In the event of material changes:
* Users will be notified via the application.
* The "Last Updated" date will be revised.
* Continued use of the platform constitutes acceptance of the updated policy.
20. Governing Law
This policy is governed by the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law. The judicial authorities within the Kingdom shall have jurisdiction over any disputes.
21. Location Data Collection & Usage (In-App Disclosure)
We collect precise or approximate location data from delivery personnel's mobile devices using the "إحتياجكم | دليفري" app (package: com.ihtiyajkom.delivery) owned by "مؤسسة احتياجكم الشامل للخدمات المتكاملة" when the app is running in the foreground (app open and on-screen) or background (app open but not on-screen/closed). This data is collected to enable real-time tracking of orders for customers, calculate accurate estimated arrival times (ETA), and improve delivery efficiency. We do not use this data for any other purposes or share it with unauthorized third parties.
22. Contact Information
* Email: help@ihtiyajkom.com
* Developer Entity: مؤسسة احتياجكم الشامل للخدمات المتكاملة
* Location: Kingdom of Saudi Arabia
📝 Acknowledgment
By using the "Ihtiyajkom" platform and application, you acknowledge that you have read this policy and expressly agree to all its terms as a legally binding agreement.
